Refund policy

Refund & Returns Policy

At Letoa, we want you to feel confident in every purchase. If something isn’t right, we’re here to help.

Returns

We accept returns for eligible items within 14 days of delivery. To be eligible for a return, your item must:

Be unworn, unwashed, and in original condition
Have all original tags attached
Be returned in original packaging

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns on:

Sale or discounted items (unless faulty)
Gift cards
Items marked as final sale

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Shipping costs are non-refundable.

Exchanges

Exchanges are available for eligible products provided they are returned within the specified timeframe and meet all condition requirements outlined in this policy. We reserve the right to refuse exchanges that do not comply with these conditions

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 7 days of delivery with:

Your order number
Photos of the fault

We will assess the issue and offer a replacement, repair, or refund where appropriate.

Return Shipping

Where a return or exchange is approved under this policy, we will cover the cost of return shipping for eligible items, provided all eligibility criteria are met. Return shipping coverage applies only to approved returns or exchanges and does not extend to items deemed ineligible under this policy.