Shipping policy

Overview

At LETOA, every order is handled with care and intention. Once your order is placed, we aim to process and ship it as efficiently as possible while ensuring every piece meets our quality standards.

Processing Time

All in-stock orders are processed within 1–3 business days (excluding weekends and public holidays).

During new drops, restocks, promotions, or high-volume periods, processing times may be slightly extended.

You will receive a confirmation email once your order has been dispatched.

Pre-Orders

Some LETOA collections or products may be available through pre-order. Pre-order items are produced based on customer demand and require additional time before they are ready to ship.

Estimated pre-order delivery timeframes will be provided on the product page at the time of purchase.

Please note that pre-order timeframes are estimates only and may be affected by factors outside of our control, including production timelines, supplier delays, quality checks, courier delays, or customs processing.

If your order contains both in-stock and pre-order items, your order will be shipped once all items are available unless otherwise stated.

We will keep you updated throughout the process and notify you once your pre-order has been dispatched.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and selected delivery option.

Estimated delivery timeframes:

New Zealand: 1–5 business days after dispatch
Australia: 3–10 business days after dispatch
International: 7–21 business days after dispatch

These timeframes are estimates only and may vary depending on courier delays, customs processing, or location.

Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your delivery through the courier’s tracking system.

Delays

While we aim to meet all estimated timeframes, delays may occasionally occur due to:

Courier disruptions
Weather conditions
Peak shipping periods
Production or supplier delays (for pre-order items)
Customs processing (international orders)

LETOA is not responsible for delays once an order has been dispatched or delays caused by circumstances outside of our control.

Incorrect Address

Please ensure your shipping details are correct at checkout.

LETOA is not responsible for orders shipped to incorrectly entered addresses. If an order is returned due to an incorrect address, additional shipping fees may apply to resend it.